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NHS App

Download the NHS App or view the NHS website to access a range of services online.

Manage your appointments anytime, anywhere with the NHS App

From viewing your hospital letters and care plans, to ordering repeat prescriptions, the NHS App lets you access and manage your healthcare needs all from a simple app on your smart phone or device. 

The NHS App gives you a simple and secure way to access a range of NHS services. Download the NHS App on your smartphone or tablet via Google play or App store. You can also access the same services in a web browser by logging in through the NHS website.

View hospital letters Access your outpatient letters and hospital appointments through the NHS App and PKB. By embracing digital letters, you contribute to saving our local NHS millions in paper and printing expenses. Enjoy the convenience of instant access without waiting for appointments in the mail or the risk of misplaced letters.
Monitor your symptoms: Easily track key measurements, such as blood sugar levels, to stay in control of your wellbeing. In some cases, you can securely share this data with healthcare professionals, enabling remote care and support whenever you need it.

The NHS app also offers additional features such as:

  • booking, changing and cancelling appointments
  • receive notifications and messaging
  • complete questionnaires
  • see documents
  • select paperless preferences

Managing your outpatient appointment via the NHS app

Patients can now manage some of their University Hospitals Sussex appointments through the NHS app, in the Your Health section.

The feature allows patients to easily view appointment and referral letters digitally, as well as rearranging or cancel appointments in the app, and is being rolled out in phases.

Information:

As more clinics come on board, if we have a registered email and mobile for you, you will automatically receive an email and text message from UHSussex explaining some of your appointments are available within the NHS app.

What do I need to do?

If you are receiving care from one of our departments using this service, all you need to do is download the free NHS app – if you are not already using it.

You can download the app onto your mobile through:

You can also access the app through your computer by visiting the this webpage.

Once you have logged into your account, either by the app or through the website, you then need to select the Your Health section and then upcoming and past appointments.

FAQ

Who can use the NHS app?

The app is available for anyone aged 13+ who is registered with an NHS GP surgery in England.

If you’re a member of the armed forces or are a veteran, service leaver or non-mobilised reservist, you may not be able to use the app (the Ministry of Defence is responsible for providing general healthcare and some areas of specialist healthcare for most serving personnel and mobilised reservists).

If you’re registered at a surgery provided by Defence Medical Services, you cannot currently use the NHS App.

How can I download the NHS App?

You will need an email address to use the NHS App.

The NHS App can be downloaded on iOS and Android smartphones and tablets. You can download the app here using the Apple Store (iOS) or Google Play (Android)

Alternatively, you can search the term ‘NHS App’ on the App Store or on Google Play. It is the app with the NHS icon next to its name (see below).

What if i don’t have a smartphone?

Unfortunately, the NHS App is only supported on iOS or Android smartphone and tablet devices. You can still access some of your UHSussex record, as well as your appointments and referrals by using our patient portal ‘Patient Knows Best’.

How do i set up the NHS app?

To set up your NHS App for the first time you will need:

  • an email address
  • a mobile phone number
  • your name
  • your date of birth
  • your postcode.

A six-digit security code will be sent to your email. You will be asked to enter this code to verify your email address and continue.

You will then be asked to give your mobile phone number, and another six-digit security code will be sent by text message to your mobile phone.

A security code will be sent to your mobile phone every time you log in, unless you select ‘remember this device and stop sending security codes’.

After signing up, how do I log in to the app?

You can log in to the app using your email, password and security code that will be sent to you by text message. However, if you press ‘remember me on this device’ you won’t need a security code each time.

You will also be able to log in through biometrics if your device offers that feature, which means using your fingerprint or a scan of your face or iris. This is a highly secure way of logging in, and means you won’t need to use your email, password and security code. Even if your phone has been lost or stolen, no one would be able to access your NHS App.

How can you make sure its me using the app?

Before you can access all the functions, you may be required to prove who you are to keep your information secure.

The app may require you to provide photographic ID of one of the following:

  • passport
  • UK driving licence (full or provisional)
  • European driving licence (full)
  • European national identity card

The photo can be uploaded or taken directly on the app, and it may take up to 24 hours for the information to pass the checks.

An email will be sent to you once the checks are complete and you will then have full access to the NHS App functions.

The app may also require you to provide video evidence, which can be uploaded directly via the NHS App – the app will show you four digits on the screen and ask that you record yourself saying these numbers, with your face shown clearly.

Im concerned about security, can you tell me what security measures are in place?

The NHS App has been designed to keep your information safe and confidential. The app securely connects you to information from your GP surgery.

To keep your access secure, you can also enable various security methods:

you can use advanced security features such as biometrics (fingerprint scanning, facial recognition, and iris scanning) so that only you can access the NHS App, no matter the location of your device.

a security code can be sent to your phone each time you use the app (this feature can be disabled if you choose).

When will I be able to use the NHS app for all my appointment letters and referrals?

We want to ensure every patient has the experience of using the NHS App to manage their appointments.

Whilst some services are already set up to provide digital correspondence, The remaining services are being rolled out in stages across all UHSussex hospitals, to help manage the initial volume of patients and appointments.

We are aiming to allow for all patients to have access to digital correspondence by the end of 2025.

If I enrol in the NHS app, will I still receive an appointment letter?

If you do not take up the option of using the NHS app for your hospital appointments, you will still receive paper copies of your letters.

If you choose to use the app, you will no longer receive paper copies. However, as we roll out the service, turning on the new service and updating patient preferences, you may still receive paper copy letters in the short term.

Eventually all of your letters will be available digitally in the app.

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