At University Hospitals Sussex, we believe providing high-quality hospital care for each person is fundamentally important.
If your child is up to 15 years old and was in hospital in March, April or May 2024, you and your child could be invited to give your feedback on the quality of care and treatment. If you are invited to take part, you will be sent a letter with details explaining how to participate.
The last time we ran this survey, we heard from more than 700 children, young people and their parents / carers who used the survey to tell us what was working well and what we need to be do better.
Thanks to the feedback, parents now have better access to food in the hospital and play activities have been improved with the hiring of play coordinators and the creation of age-appropriate play and relaxation areas
The national survey program lets patients and service users share what’s working and what needs a bit of tweaking in their care. The Trust pays attention to feedback on respect, dignity, nursing, and clinical care, along with other parts of the NHS experience. This feedback is super important for checking how services are doing and spotting areas that need improvement. The Trust is in charge of making changes and keeping an eye on progress based on the survey results. The Patient Experience & Engagement Group (PEEG) looks over survey reports and checks out action plans based on what patients have said, all tracked on the Trust’s improvement tracker.
The survey can be completed online or as a paper questionnaire. If you prefer to complete the survey on paper, a paper questionnaire will be sent in a later mailing. The survey is carried out by the Care Quality Commission and a dedicated Survey Coordination Centre at Picker. Participation will not affect your care or treatment. Your responses are not shared with our staff and will be kept confidential by the research team.
The results will be published in the spring of 2025 and will be used to assess NHS trusts in England. What we learn will enable us to identify key priorities, aiding our mission to provide the very best hospital care and treatment for you and our community.
Your valuable feedback will help us improve the quality of our care and people’s experience.
For more information about the survey, please visit the CQC website.